Shipping policy

At Komodo Station, we are committed to getting your Steam Deck accessories and gear to you as quickly as possible. To ensure global availability, we collaborate with various logistics providers across different regions. Depending on your location and stock availability, your order may be shipped from our distribution centers in Germany (for the European Union) or Hong Kong (for Asia and the United States).

1. Delivery Options & Timelines

We offer two main shipping tiers:

  • Standard Delivery: This is our usual FREE shipping option. Estimated delivery time is a maximum of 12 business days, assuming standard transit operations by the carrier.

  • Express Delivery: For faster service, we offer Express shipping with an estimated delivery time of a maximum of 8 business days, provided the carrier adheres to the scheduled transit timeline.

2. Carrier Responsibility & Liability

While we work with professional logistics partners, we must clarify our position regarding transit performance:

  • Carrier Independence: We partner with third-party carriers to handle your shipments. Once a package is dispatched, the responsibility for maintaining the delivery timeline rests with the carrier.

  • Delays: valve-steamdeck.com is not responsible for delays caused by the carrier, international customs clearance processes, or unexpected logistics disruptions. We cannot be held liable for delivery times exceeding our estimates when the cause is a third-party provider.

  • Chargeback Policy: In the event of a delivery delay, we do not accept responsibility for chargebacks related to carrier performance. We reserve the right to hold any chargeback dispute pending until we have fully investigated the issue and resolved the matter with the responsible logistics provider.

3. Tracking Your Order

Once your order is processed, you will receive a tracking number via email. Please allow 24–48 hours for the carrier to update the status of your shipment. If your tracking information has not updated, please understand that this is a matter between you and the carrier, as we have already fulfilled our duty to hand over the goods for transport.

4. Support

If your package is significantly delayed beyond the carrier's estimated transit window, please contact our support team. We will facilitate the inquiry with the logistics provider on your behalf; however, any final resolution is subject to the carrier's policies and findings.